refund policy

LAST UPDATED: OCT 10, 2023

Added a policy specific to drop-in classes.

PREVIOUS UPDATE: JUN 29, 2023

Account Credit

• Account Credit can be used towards Luminesque classes (not tickets/merch)

• Account Credit is non-refundable for any reason, and does not expire

• Account Credit can be transferred to another student, by emailing glow@luminesquedance.com with the contact information of the other student

Intro Offer(s)

• First Class Free is valid for first time class attendees only taking a drop-in class

• Free Placement Classes, Free Trial Classes and Free Course Previews are free for anyone, even if they’ve taken a class or a course before.

• Early Cancellations are made more than 12 hours before class start time by selecting “early cancel” on the Wellness Living Platform. If you Early Cancel, you do not forefeit your free class coupon.

• Late Cancellations are made within 12 hours of the class, and mean you forfeit your free class coupon and/or pay a $10 penalty.

• No Shows are where you do not attend class and do not cancel, and mean you forefeit your free class coupon and/or pay a $20 penalty.

• “First Class Free” is not valid for Specialty Workshops, Intensives, or Courses

PROGRESS Program Courses

• Refund policy; 24 hours after purchase: If a written request is made via email to glow@luminesquedance.com within 24 hours of purchase; you may receive a full refund either to the original method of payment, or transfer the full amount to the your account as monetary credit to be used towards future purchases.

• Refund policy; more than 2 weeks before your course start date: If a written request is made via email to glow@luminesquedance.com with more than two full weeks (14 days) before the first scheduled class of the course, Luminesque will either refund the amount minus a $50 cancellation fee to the original method of payment, or transfer the full amount to the student’s account as monetary credit to be used towards future purchases. This credit cannot be refunded to the original payment method later. The student chooses which option they’d prefer.

• Refund policy; between 2 weeks prior to your course start date and 30 days after your course start date: If a written request is made via email to glow@luminesquedance.com with less than two full weeks (14 days) before the first scheduled class of your course, Luminesque will refund 50% of the full price of the course (if paid in full) to the original method of payment minus a $50 cancellation fee, or to the student’s account as monetary credit to be used towards future purchases. This credit cannot be refunded to the original payment method later. If the student is paying via payment plan, the student must pay any remaining balance at the time of withdrawal equal to 50% of the full course price.

  • If a student participates in a Placement Class within this period, and is denied participation in a higher level course they have already paid for in full, they may be considered for a full refund in account credit only, on a case by case basis. If they’re paying monthly, they may receive any balance already paid as a refund in account credit only, on a case by case basis. We recommend attending a Placement Class before registering for a course.

• Refund policy; beyond 30 days after the course start date: Students remaining in the course beyond 30 days after the start date are not eligible for a refund, even if they do not attend any classes or shows. If the student is paying via payment plan, they must continue to pay all fees until the final balance owing is $0, regardless of participation or attendance. If they do not pay any of these fees within 30 days of final notice from Luminesque HQ, any outstanding balance will be sent to a collections agency without further notice.

• Health Authority (re: COVID-19) policy: If Health Authority regulations prevent an entire program/course from running in-person, students will be transitioned to a virtual course. If this transition occurs beyond 30 days after the start of the course, students will not be eligible for a full or partial refund, regardless of whether they participate in the virtual classes or shows.

• Breach of Code of Conduct: Students must abide by the Luminesque Code of Conduct. If a student is removed from a program due to violation of the conduct, they may not be eligible for a full or partial refund.

• Missed classes due to reasons outside of Luminesque’s control (ie. joining late, vacation, weather, moving, financial, exams, illness, injury, preference, etc.) are not the responsibility of Luminesque and will not be made up, credited, or refunded.

• If you are unable to finish a term due to medical (illness or injury) reasons, please submit a doctor’s note to glow@luminesquedance.com. This does not guarantee any credit or refund, but will be taken into consideration on a case by case basis by our team. 

EXPRESS Program Courses

• Refund policy; 24 hours after purchase: If a written request is made via email to glow@luminesquedance.com within 24 hours of purchase; you may receive a full refund either to the original method or payment or transfer the full amount to the student’s account as monetary credit to be used towards future purchases.

• Refund policy; more than 2 weeks before your course start date: If a written request is made via email to glow@luminesquedance.com with more than two full weeks (14 days) before the first scheduled class of the course, Luminesque will either refund the amount minus a $50 cancellation fee to the original method of payment, or transfer the full amount to the student’s account as monetary credit to be used towards future purchases. This credit cannot be refunded to the original payment method later. The student chooses which option they’d prefer.

• Refund policy; between 2 weeks prior to your course start date and 14 days after your course start date: If a written request is made via email to glow@luminesquedance.com with less than two full weeks (14 days) before the first scheduled class of your course, Luminesque will refund 50% of the full price of the course (if paid in full) to the original method of payment minus a $50 cancellation fee, or to the student’s account as monetary credit to be used towards future purchases. This credit cannot be refunded to the original payment method later. If the student is paying via payment plan, the student must pay any remaining balance at the time of withdrawal equal to 50% of the full course price.

  • If a student participates in an Audition within this period, and is denied participation in a course, and they have already paid for part or all of the course, they will receive a full refund to the original method or payment or in account credit.

• Refund policy; beyond 14 days after the course start date: Students remaining in the course beyond 14 days after the start date are not eligible for a refund, even if they do not attend any classes or shows. If the student is paying via payment plan, they must continue to pay all fees until the final balance owing is $0, regardless of participation or attendance. If they do not pay any of these fees within 30 days of final notice from Luminesque HQ, any outstanding balance will be sent to a collections agency without further notice.

• Health Authority (re: COVID-19) policy: If Health Authority regulations prevent a course from running in-person, students will be transitioned to a virtual course. If this transition occurs beyond 14 days after the start of the course, students will not be eligible for a full or partial refund, regardless of whether I participate in the virtual classes or shows.

• Breach of Code of Conduct: Students must abide by the Luminesque Code of Conduct. If a student is removed from a program due to violation of the conduct, they may not be eligible for a full or partial refund.

• Missed classes due to reasons outside of Luminesque’s control (ie. vacation, weather, moving, financial, exams, illness, injury, etc.) are not the responsibility of Luminesque and will not be made up or refunded.

• If you are unable to finish a term due to medical (illness or injury) reasons, please submit a doctor’s note to glow@luminesquedance.com. This does not guarantee any credit or refund, but will be taken into consideration on a case by case basis by our team. 

Intensives, Workshops, Master Classes, Dance All Days + Other Events

• Refund policy; 24 hours after purchase: If a written request is made via email to glow@luminesquedance.com within 24 hours of purchase; you may receive a full refund either to the original method or payment or transfer the full amount to the student’s account as monetary credit to be used towards future purchases.

• Refund policy; more than 1 week before your start date: If a written request is made via email to glow@luminesquedance.com with more than one full week (7 days) before the first scheduled class of your program or the scheduled date of your event, Luminesque will either refund the amount minus a $20 cancellation fee to the original method of payment, or transfer the full amount to the student’s account as monetary credit to be used towards future purchases. This credit cannot be refunded later.

• Refund policy; less than 1 weeks before your course start date: If a written request is made via email to glow@luminesquedance.com with less than one full week (7 days) before the first scheduled class of your program or the scheduled date of your event, Luminesque may transfer the full amount, minus a 50% late cancel fee, to the student’s account as monetary credit to be used towards future purchases. Late refunds back to the original method of payment are not available.

• Refund policy; on or after your class start date: No refunds or account credit will be granted after the start time of your class or the first class of a series.

Drop-In Class Passes

• All Drop-In Class Passes (single, 4 class series) are non-refundable and non-transferrable and cannot be extended after 24 hours after purchase, including unused portions.

• No Shows (no cancellation made through Wellness Living Platform) will forfeit the full class fee.

• Waitlist: It is assumed that by being on the waitlist, you will be able to attend the class if you get in. If you no longer wish to take class, please remember to remove yourself from the waitlist. If you fail to remove yourself and are added to the class within the 12 hour cancellation period, regular cancellation policy applies.

Drop-In Classes (one offs)

• Cancellation with more than 24hr notice: We do not give refunds for drop-in classes, but with more than 24hrs notice, we can apply 100% of your payment to your account as credit.

• Cancellation with less than 24hr notice: We do not give refunds for drop-in classes with less than 24hrs notice.

COMPANY Program

• Refund policy; 24 hours after purchase: If a written request is made via email to glow@luminesquedance.com within 24 hours of purchase; you may receive a full refund either to the original method or payment or transfer the full amount to the student’s account as monetary credit to be used towards future purchases. With the exception of this clause, once a student pays their deposit for Company, they are liable for all remaining payments regardless of participation or attendance. If they do not pay any of these fees within 30 days of final notice from Luminesque HQ, any outstanding balance will be sent to a collections agency without further notice.

• Missed classes due to reasons outside of Luminesque’s control (ie. vacation, weather, moving, financial, exams, illness, injury, etc.) are not the responsibility of Luminesque and will not be made up or refunded.

• If you are unable to finish a year of Company due to medical (illness or injury) reasons, please submit a doctor’s note to glow@luminesquedance.com. This does not guarantee any credit or refund, but will be taken into consideration on a case by case basis by our team. 

GIFT CARDS

• Refund policy; 24 hours after purchase: If a written request is made via email to glow@luminesquedance.com within 24 hours of purchase; you may receive a full refund either to the original method or payment or transfer the full amount to the student’s account as monetary credit to be used towards future purchases. After 24 hours, there is no refunds available to any method of payment for any reason for Gift Cards (including Presale Passes, and all other Account Credits).

FAILED PAYMENT FEE

• After the payment system tries to bill a card TWICE (2) and the card fails both times (due to inaccurate information, card holds, insufficient funds, etc.), the system auto-bills a $10 fee to the client’s account balance. This covers the $5 per failed transaction fee we are billed by our processor for every time a card fails.